A customer service representative works at a company that offers a variety of goods and services to its customers. This could be a website, store or social media app. These representatives should be helpful in answering any questions or concerns that customers may have about the business’s products or services. A customer service representative answers the phones, emails and provides assistance in a number of different ways. Before you can determine what is the average salary for customer service representative, it is important to first understand how much this type of job might pay. The Bureau of Labor Statistics reports that the median salary for a customer service representative who deals with customers by phone or face-to-face interaction was $30,240 as of May 2015.
Customer service representatives are responsible for answering customer inquiries, addressing complaints, and resolving problems. They typically work in call centers, but they may also be employed by retail stores or banks.
The average salary for a customer service representative is $36,000 per year.
What is the average salary for customer service representative
Introduction
The average pay for a Customer Service Representative (CSR) is $14.44 per hour. The average pay for a Customer Service Representative (CSR) is $29,914 per year. Is Customer Service Representative your job title? Get a personalized salary report!
The average pay for a Customer Service Representative (CSR) is $14.44 per hour.
What is a Customer Service Representative?
A Customer Service Representative (CSR) is a person who works in customer service. They are responsible for helping customers with complaints and questions, as well as troubleshooting problems with products or services. CSRs may also be involved in the sales process by providing product information to potential customers, taking orders, and processing payments from customers.
The average pay for a Customer Service Representative (CSR) is $29,914 per year.
The average salary for a Customer Service Representative (CSR) is $29,914 per year. The average hourly wage is $14.49/hour.
To get a better idea of how much money you can make in this field, below are some national and state-by-state salaries for CSRs:
- National Average Salary: $29,914
- California: $33,000
- New York: $34,000
- Chicago: $32,000
- Texas: $31,000
The average pay for a Customer Service Representative (CSR) with Microsoft Excel skills is $15.08 per hour.
Microsoft Excel is a powerful tool for organizing data, but it’s also used in the workplace to perform various tasks. When determining an average salary for customer service representatives with Microsoft Excel skills, consider how many industries you’re looking at and how they use their employees’ Excel skills.
If you’ve narrowed your search down to a specific industry or two, it will be easier to determine an accurate average salary range. For example, if you’re looking at customer service representatives in the financial services sector and those with expertise in Microsoft Excel can add approximately $20 per hour to their base pay rate of $15/hour (according to Glassdoor).
A Customer Service Representative with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $25,000 based on 1,826 salaries.
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A Customer Service Representative with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $27,000 based on 3,072 salaries.
A Customer Service Representative with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $27,000 based on 3,072 salaries.
The average hourly pay for a Customer Service Representative ranges from approximately $12.27 per hour for employee’s just starting out to around $13.51 per hour for those with late-career experience. For an employee who has Microsoft Excel skills and is looking to enter the field, you can expect an annual salary of $33,472 – $34,409 per year (based on 1,442 salaries) after your training period ends and you begin working full time as a Customer Service Rep
A Customer Service Representative with early-career experience which includes employees with 1 to 4 years of experience can expect to earn an average total compensation of $26,000 based on 6,043 salaries.
The average salary for a CSR is $26,000. The median salary is the same and so is the lowest and highest pay.
According to SalaryExpert, the average salary for customer service representatives with early-career experience which includes employees with 1 to 4 years of experience can expect to earn an average total compensation of $26,000 based on 6,043 salaries. The average customer service representative earns $28,000 per year. This figure seems on par with other sources as well; PayScale states that customer service reps earn around $29K annually while Glassdoor indicates that they make around $30K annually (both figures being before taxes).
There is a lot more to this job than you initially think
There is a lot more to this job than you initially think. It requires a lot of training and experience, patience, and multitasking skills.
This job requires strong communication skills as you will be speaking with clients on a daily basis. Some of these clients may be upset or angry about something so it’s important that you remain calm and help them resolve the problems they’re having as quickly as possible. The ability to multitask is another important skill for this position as there could be many things happening at once throughout your shift such as answering calls, dealing with emails and faxes, taking messages for other departments, sending out invoices etc…
Conclusion
This is a job that also requires you to be a part of the team and help keep customers happy. For example, if there are any problems with the customer’s experience, you can make sure they get fixed quickly by calling up their customer service representative. If you want to know what the average salary for customer service representatives is, then read on!
